Power Outage Guide












In the event of a power outage, take the following steps:

  • Check to see if other lights are on in your neighborhood. If other homes have lights, check for a blown fuse or a circuit breaker that has tripped to the "off" position.
  • If there are no other lights on in your neighborhood, or if you are unable to locate the cause of your power outage, call CWEP at (417) 237-7300.
  • Unplug televisions and computers. Leave a light or radio on to help you know when power has been restored.
  • Keep refrigerator and freezer doors closed. Food can stay cold for 12 - 48 hours, but that time is significantly reduced if the door is opened.
  • Stay away from any downed power lines. These lines are extremely dangerous.
  • Before using a generator, learn how to operate it safely.

Power outages can happen unexpectedly, at any time. The most common cause of power outages is storm damage from ice, lightning and high winds. Outages are also sometimes caused by motor vehicle accidents, such as cars hitting power poles, and by animals and/or tree limbs coming in contact with distribution lines. Most power outages last less than an hour, but it is always a good idea to be prepared for unexpected emergency situations.


  • A battery powered radio, flashlights and fresh batteries
  • Bottled water
  • Kindling and firewood if you have a wood stove or fireplace
  • Canned or freeze-dried food and a manual can opener
  • A first aid kit and essential prescription medicines
  • A phone that will operate when the power is out
  • Charged battery pack


You may report an outage via our mobile app or call (417) 237-7300. Reporting an outage via our mobile app is the most efficient & fast way to make a report. It is important to only report an outage once, as further reports/calls to the outage hotline can clog the phone lines and prohibit other customers from reporting outages.


  • Stay away from any downed line, whether on the road or in your yard. To report a power outage at your home or business, call CWEP at (417)-237-7300. If you want to report a downed line, even if you are not sure if it is an electric, telephone or cable line, call (417)-237-7300.
  • Do not remove debris from power lines - assume they are electrified and dangerous. Use extreme caution when inspecting your property. Downed power lines, whether obvious or hidden by debris, have the potential to energize fences and other objects they contact.
  • Respect any electric emergency or work scene and treat it as any other emergency scene. Please keep your distance and allow crews to work without distraction.
  • Be aware of electric lines at all times, especially when moving ladders or doing any work on or near the roof of your home. Assume that any line is electrified and dangerous.
  • Never climb electric poles or towers, or enter CWEP electric facilities, like substations.
  • Always follow the manufacturers’ instructions for operating portable generators. Improper operation can be hazardous both to you and to utility workers, as generators may cause carbon monoxide poisoning and/or generators may feed power back into CWEP lines, posing an electrical risk.