Frequently Asked Questions
What is CWEP's Metering Program?
CWEP is committed to serving the community with safe and reliable utility services. System maintenance is an big part of how we can deliver on that commitment. The metering program focuses on the maintenance and upkeep of the utility metering infrastructure. This includes standard utility best-practices such as meter testing, upgrades, and changeouts.
How will this affect my bill?
The new meters do not affect your rates. Your new meter will be billed at the same rate as the old meter.
Will CWEP be raising rates to pay for new meters?
No. The metering program is budget neutral.
Why is CWEP changing meters?
Like most things, meters need replaced from time to time. The new meters are tested at the factory for accurate performance and include modern industry-standard capabilities such as outage detection, leak detection, and power quality metrics that help CWEP better serve customers.
How many meters will be changed?
All the city’s electric meters will be replaced and any water meters that are over 7 years old will be replaced with new meters.
Do I need to be home for CWEP to work on the meters?
In most cases, no. We'll knock on the door to let you know we are working on the meter and leave a door tag to let you know we are done.
Can I access my daily readings online?
Yes, when the system is fully implemented, customers will have the ability to access their daily usage information in 1 hour increments.
What happens if I have a problem after the installation?
Like always, if you have an issue, please call us at 237-7300. Because your power and water will be turned off temporarily during the meter exchange process, you may need to reset devices in your home, be sure to run your water for a brief period after installation, clean all water filters, (even at the faucet) if your water meter was replaced.
Have the new meters been tested for accuracy and reliability?
Yes. Meters come pretested along with results directly from the manufacturer.
How does the CWEP metering program benefit me as a customer?
- Replaces aging infrastructure
- Improved outage notification and restoration times
- Two-way communication which allows us to better serve our customers
- Increased system efficiencies
- Improved energy usage information to help customers better manage their usage
Can I cover up the meter after installation?
No. Access needs to be available at all times. There will still be instances when meter technicians will visit the meter on site to perform routine maintenance or verify high readings. Obstructions to the meter box are subject to removal by CWEP personnel.
Does this mean no more meter readers?
No. We will still have customer service representatives and meter readers.